Privacy Policy
Proma Solutions respects your privacy and is committed to handling personal information responsibly and transparently.
Information we may collect
When you contact Proma Solutions, request a consultation, use our website or interact with our digital services, we may collect information you voluntarily provide, including your:
- name;
- telephone number;
- email address;
- property or project details;
- renovation requirements; and
- information submitted through website forms, email, telephone or our digital assistant.
We may also collect general technical information relating to website usage, such as browser type, device type, pages visited and other website analytics.
How we use your information
Information may be used to respond to enquiries and consultation requests, understand your renovation requirements, provide information about Proma Solutions' services, coordinate project-related communications, improve our website and customer experience, and operate our digital and administrative systems.
We do not sell your personal information.
Service providers
Proma Solutions may use trusted third-party technology and service providers to operate parts of our website, communications and business systems.
Where information is processed through these services, it may be handled in accordance with the provider's own privacy and data-processing practices.
AI-assisted services
Our website may include AI-assisted features designed to help visitors obtain general information and navigate Proma Solutions' services.
For further information about the role of AI-assisted systems at Proma, please see our AI Disclosure.
Your information
You may contact Proma Solutions if you would like to request access to, correction of, or deletion of personal information we hold about you, subject to any applicable legal or business record-keeping requirements.
Contact
Questions regarding privacy can be directed to Proma Solutions at [email protected] or by calling (03) 9943 1502.